Summary
Join our team as a Customer Service Representative and provide exceptional service to customers of a global leader in household, healthcare, and personal hygiene products. You will collaborate with customers, analyze their issues, and offer personalized solutions across multiple communication channels. This part-time role (20 hours/week) requires fluency in German and English, excellent organizational skills, and a professional attitude. The position offers a competitive salary, benefits including meal vouchers, commuting allowance, and personal days, and a hybrid working model with potential for remote work. Enjoy extra perks like a chill-out zone, Multisport Card, and professional development opportunities.
Requirements
- Be fluent in the German Language: be confident communicating in German, both written and spoken
- Have English Communication skills: be comfortable communicating in English
- Possess Customer Experience skills: have a passion for providing top-notch customer service in handling calls & emails, including challenging ones
- Have Excellent Organizational Skills: pay attention to detail
- Maintain a Professional Attitude: have a proactive approach to resolving any type of issue
- Show Commitment: demonstrate dedication and a strong sense of teamwork
- Be eligible to work in Slovakia
Responsibilities
- Collaborate with Customers: provide product information and resolve queries efficiently and professionally
- Empathize with Customers: analyze their issues and offer personalized solutions
- Support our Omnichannel Service: communicate with consumers via phone (inbound calls), email & various social media channels
- Be a Knowledge Expert: develop a deep understanding of the products and services offered by our client
- Be a Brand Ambassador: represent our company & values
Benefits
- Base salary of €729 per month in addition to
- 6,23 €/day meal voucher (124€/month)
- A commuting allowance of €50 per month (€600 per annum)
- 2,5 extra days paid (personal days) per annum in case of emergencies and short-term absence
- Hybrid working model in an outstanding work location and facilities in our brand-new offices in Bratislava
- Potential for remote working option (subject to location and distance from our office)
- Fully paid training (3 weeks) - training schedule from 10 am to 2 pm
- Chill-Out Zone: Take a break with table soccer, table tennis, or even a gaming console!
- Multisport Card: Stay active with access to various sports facilities
- Employee Assistance Program: Free, confidential support on personal or work-related issues
- Office Snacks & Drinks: Free hot/cold drinks, plus snacks or fruits to keep you going
- Referral Bonus: Refer a friend and get a bonus!
- Professional Development: Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment
- Engagement & Inclusion: Join best-in-class employee engagement programs that make you feel valued
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