Customer Service Representative

Summary

Join lastminute.com's Customer Service Team in Madrid as a French and German-speaking Customer Service Representative. This permanent, full-time (36 hours/week) hybrid/remote position requires strong communication skills and at least one year of customer support experience. You will handle inbound and outbound customer communications (phone, email, chat), investigate and resolve pre- and post-sales queries, and ensure single-contact resolution. The role offers a multicultural environment, travel discounts, and a great incentive package. Fluency in French or German is essential, along with availability for rotating shifts including weekends. Previous travel sector experience and GDS knowledge are desirable.

Requirements

• Strong verbal and written communication skills in French or German
• Availability to work rotating shifts, including weekends
• At least one year of experience in Customer Support services
• Thorough and meticulous with extreme attention to detail
• Proactive team player
• Work to tight deadlines with a can-do attitude

Responsibilities

• Deal with inbound and outbound phone calls, emails, and live chats from Customers
• Investigate, advise, and resolve pre-sales and after-sales queries, acting as primary contact with the Customer and ensuring single contact resolution

Preferred Qualifications

• Previous experience in the travel sector or similar
• GDS knowledge is a plus
• Oriented business results
• Versatility

Benefits

• Multicultural & Multi-lingual team environment
• Travel discounts through our website Lastminute.com (staff intranet)
• Great incentives package