Customer Service Representative

Summary

Join Floral Image North America as a 1099 Customer Service Representative! This remote position, based in Los Angeles, involves managing existing customer accounts in the Bay Area, performing weekly arrangement refreshes, and actively seeking new business opportunities. You will be provided with a company vehicle, computer, and cell phone. Success in this role requires strong customer relationship management, sales skills, and the ability to work independently. This is a great opportunity for those seeking extra income and the chance to expand their sales experience.

Requirements

• Minimum High School/GED Degree
• Valid driver’s license with clean driving record

Responsibilities

• Understand customers' needs and provide personalized recommendations to enhance their experience and maximize satisfaction
• Conduct regular check-ins with customers to assess their satisfaction level and promptly address any concerns or issues
• Perform weekly refreshes of arrangements for current customers
• Identify new business opportunities and implement effective sales techniques to acquire new customers
• Work with TSM to negotiate pricing, agreements, and terms of sale to maximize profitability while ensuring customer satisfaction
• Identify opportunities for business expansion within your assigned territory and develop ideas with TSM

Preferred Qualifications

Prior Sales and/or Customer Service experience

Benefits

• Company vehicle, computer, and cell phone provided
• Training, full support, and specific skills training for territory planning, the customer service process, approach, and the use of all technology