Remote Customer Service Representative

Summary

Dalstrong is hiring a remote Customer Service Specialist to join their team. The successful candidate will assist customers with product inquiries and concerns, ensure customer satisfaction, and address any dissatisfaction related to shipping or product delays. They must be fluent in English, have proven customer service experience, and be knowledgeable in MS Office and Google Sheets. Experience working with Amazon and using Freshdesk is a plus.

Requirements

• Fully fluent in English
• Proven experience with Achieving Customer Service Excellence
• Experience working with Amazon within a customer service capacity
• Hard-working, resourceful, self-motivated, detailed, and responsible
• Passionate about helping others and the company succeed
• Inventive and proactive in designing and implementing new processes to continually streamline the department and suggest new ideas on a regular basis
• Knowledgeable in MS Office, Google Sheets

Responsibilities

• Assist customers about product inquiries/concerns
• Make sure that customers are delighted and satisfied with their customer service interaction
• Turn around customers in case they are dissatisfied with shipping/product delays

Benefits

• Work/life balance. Flexible time-off, holidays, sick days
• Free premium culinary products from the company