Customer Service Representative

closed
Logo of Everlight Solar

Everlight Solar

πŸ’΅ $30k-$40k
πŸ“Remote - United States

Job highlights

Summary

Join Everlight Solar as a Customer Service Representative! This is a fully remote, full-time, entry-level evening shift position with some weekend work. You will build relationships with customers, providing excellent service in a fast-paced environment. You must be proficient with Apple products and software. Everlight Solar is a growing company that values teamwork and customer success. The ideal candidate is self-motivated, detail-oriented, and possesses strong problem-solving skills. The position offers competitive salary and benefits.

Requirements

  • Own a Mac computer and be fluent with the Apple ecosystem of software (iOS, macOS, iWork, etc.)
  • Strong phone administration skills and active listening capabilities
  • Ability to work independently and as a member of various teams and committees
  • Strong attention to detail
  • Exceptional communication and presentation skills
  • Ability to multi-task, prioritize, and control time effectively
  • Ability to operate in a fast-paced environment
  • Ability to work nights & some weekends 1pm - 11pm CST, 4 days/ week with rotating Saturdays or 3pm -11pm CST M-F with rotating Saturdays

Responsibilities

  • Handle high amounts of incoming calls
  • Identify and evaluate customers’ needs to deliver satisfaction
  • Build sustainable relationships of trust through open and interactive discussion
  • Provide accurate, valid and comprehensive information by using the right methods/tools
  • Manage complaints, provide proper solutions and options; follow up to secure resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
  • Establish and build relationships with our customers
  • Go the extra mile to engage customers

Preferred Qualifications

Some proven customer support experience or experience as a client service representative

Benefits

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • PTO
  • Sick and Safe Time
  • Paid Holidays Off
This job is filled or no longer available

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