Customer Service Representative
closedEverlight Solar
π΅ $30k-$40k
πRemote - United States
Job highlights
Summary
Join Everlight Solar as a Customer Service Representative! This is a fully remote, full-time, entry-level evening shift position with some weekend work. You will build relationships with customers, providing excellent service in a fast-paced environment. You must be proficient with Apple products and software. Everlight Solar is a growing company that values teamwork and customer success. The ideal candidate is self-motivated, detail-oriented, and possesses strong problem-solving skills. The position offers competitive salary and benefits.
Requirements
- Own a Mac computer and be fluent with the Apple ecosystem of software (iOS, macOS, iWork, etc.)
- Strong phone administration skills and active listening capabilities
- Ability to work independently and as a member of various teams and committees
- Strong attention to detail
- Exceptional communication and presentation skills
- Ability to multi-task, prioritize, and control time effectively
- Ability to operate in a fast-paced environment
- Ability to work nights & some weekends 1pm - 11pm CST, 4 days/ week with rotating Saturdays or 3pm -11pm CST M-F with rotating Saturdays
Responsibilities
- Handle high amounts of incoming calls
- Identify and evaluate customersβ needs to deliver satisfaction
- Build sustainable relationships of trust through open and interactive discussion
- Provide accurate, valid and comprehensive information by using the right methods/tools
- Manage complaints, provide proper solutions and options; follow up to secure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Establish and build relationships with our customers
- Go the extra mile to engage customers
Preferred Qualifications
Some proven customer support experience or experience as a client service representative
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- PTO
- Sick and Safe Time
- Paid Holidays Off
This job is filled or no longer available
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