Customer Service Representative

Summary

Join Hart Medical Equipment as a fully remote, full-time Order Processor! You will primarily focus on processing faxed orders, ensuring accurate billing and exceptional customer service. Maintain current knowledge of Medicare, Medicaid, and third-party payers. Verify medical necessity, insurance coverage, and physician orders. Follow established policies and procedures to guarantee timely payments. The position requires strong customer service skills, attention to detail, and the ability to multitask effectively. Hart Medical Equipment offers a competitive salary and benefits package.

Requirements

• High school diploma or general education degree (GED)
• Capacity to handle multiple tasks simultaneously while maintaining attention to detail
• Strong commitment to providing exceptional customer service and a positive customer experience
• Willingness to adapt to changing processes, technology, and customer needs in a fast- paced environment

Responsibilities

• Assists all customers in a professional manner
• Maintain current knowledge on Medicare, Medicaid and third-party payor sources for equipment
• Verifies medical necessity, insurance coverage, physician orders and obtain additional documentation required for all insurance assigned services
• Follows policy and work instructions to ensure the Billing Department has the correct paperwork to obtain payment for the equipment supplied
• Understanding and striving to meet or exceed department metrics while providing excellent customer service
• Other duties as assigned by management

Preferred Qualifications

• 6 months of relevant customer service experience
• Familiarity with computers and call center software; proficiency in data entry and order processing
• Experience with any of the following systems: HDMS, EPIC, RightFax, Parachute, CarePort, OnBase, RingCentral, Outlook, OneNote, Excel, NICE, Collect Plus, HealthCall
• Experience verifying insurances and submitting Prior Authorizations using the payer web portals or equivalent experience

Benefits

Competitive salary and benefits package