Customer Service Representative

Summary

Join Jerry, a rapidly growing fintech startup, as a Customer Service Representative! You'll support our 4M+ customers by handling inbound calls, processing service requests (adding/removing vehicles, drivers, etc.), answering policy questions, and working to retain policyholders. This role involves assisting customers with their insurance policies from Jerry's 55+ carrier partners. We offer competitive hourly wages ($18-21), benefits including medical, dental, vision, and 401k matching, and the ability to work remotely. We'll even pay for your P&C license! If you're passionate about making a difference in the lives of millions, apply today!

Requirements

Obtain a P&C license within 2 weeks of starting

Responsibilities

• Respond to inbound calls from existing customers
• Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc
• Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or make changes to existing policy
• Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation

Benefits

• Hourly wage: $18.00 - 21.00
• We will pay for your P&C license (expected within 2 weeks after starting)
• Medical, dental, vision insurance, 401K match
• Ability to work remotely (we provide work equipment)
• Ongoing training and mentorship from our leadership team