Remote Customer Service Representative

Summary

The job involves being the 'face' of Local Splash as a Customer Service Agent, handling inbound calls and emails, account matters, data entry, daily operations, and proactive support. This is a remote full-time position from Monday - Friday, 7am - 4pm (PST).

Requirements

• Type 30-50 WPM
• Sales experience/ability
• Excellent communication skills
• Advanced computer skills
• Customer support skills
• Advanced knowledge of Excel
• Attendance and Dependability: Employee can be depended on to report to work at the scheduled time and is seldom absent from work. Employee can be depended upon to complete work in a timely and accurate manner
• High School Diploma (or GED or High School Equivalence Certificate)

Responsibilities

• Provide support to client incoming & outgoing phone calls & emails
• Respond to client voice messages & emails
• Account Updates
• Data Entry
• Daily Operations
• Proactive Support with Client Calls
• Track Metrics & Data
• Issue Identification and Escalation