Customer Service Representative

Summary

Join our team as a dedicated Customer Service Representative! This part-time, remote position (20 hours/week) offers flexibility, particularly on weekend availability, and is ideal for those not currently employed full-time or seeking an additional part-time role. The role centers on handling customer email inquiries using our Rich Panel CRM software, ensuring timely responses and high customer satisfaction. You will address customer concerns, provide solutions, and maintain accurate records. A strong understanding of our products and services is essential, along with excellent written communication and problem-solving skills. This position requires experience in customer service, preferably with email support, and familiarity with CRM software.

Requirements

• Proven experience in a customer service role, preferably with email support experience
• Strong written communication skills, with the ability to communicate complex information clearly and professionally
• Ability to manage and prioritize multiple tasks while handling approximately 25 to 30 emails per day
• Strong problem-solving skills and the ability to work independently
• Attention to detail and a proactive approach to customer service
• Positive, friendly attitude with a focus on delivering exceptional customer experiences

Responsibilities

• Respond to customer inquiries via email in a clear, professional, and timely manner
• Utilize Rich Panel CRM to manage customer interactions, track inquiries, and ensure all communication is documented accurately
• Address customer concerns, issues, and requests, providing relevant solutions or escalating when necessary
• Strive to maintain high levels of customer satisfaction by providing exceptional service, ensuring issues are resolved efficiently
• Gain a strong understanding of the company’s products and services to offer informed responses to customer inquiries
• Ensure accurate data entry in the CRM system and assist with generating reports when required
• Demonstrate strong written communication skills, with the ability to respond to inquiries within 24 hours

Preferred Qualifications

Familiarity with CRM software, experience with Rich Panel is a plus