Customer Service Representative

Summary

Join SanMar as a Customer Service Representative I (CSR I) and provide world-class customer service to internal and external customers. You will utilize your in-depth knowledge of company products, processes, programs, and technology to handle inbound calls, process transactions, educate customers, and troubleshoot issues. Building positive relationships with customers and team members is crucial. Staying informed on company communications and training is also expected. The ideal candidate will have 1+ years of customer service experience, strong communication skills, problem-solving abilities, and attention to detail. This role offers a competitive salary, bonus opportunities, paid time off, comprehensive benefits, and a remote work option.

Requirements

• 1 + years of customer service experience
• Strong verbal and written communication skills
• The ability to identify and propose solutions to address customer problems or needs
• A high level of attention to detail in written communication and order entry
• Results orientated with a strong sense of accountability and urgency
• Ability to meet accuracy and productivity metrics
• Strong organizational and time-management skills
• Adaptability in a fast paced environment
• Must have basic math and computer skills

Responsibilities

• Take inbound calls while maintaining a high level of professionalism and establish a positive rapport with every customer
• Learn and utilize computer system applications to accurately process transactions and maintain customer data
• Educate customers on products and services via phone, email, and chat communications
• Provide basic troubleshooting for customers including product knowledge, recommendations, and problem resolution
• Build and maintain positive relationships with internal customers and team members
• Stay informed on all communications and training to ensure accurate protocols are followed
• Build knowledge of relevant company products, processes, programs and technology
• Participate in other related duties and projects as assigned by the supervisor or manager
• Perform other duties as assigned
• Comply with all policies and standards

Preferred Qualifications

Experience with Microsoft Outlook, and/or Dynamics 365 a plus

Benefits

• Salary Range: You`ll earn between $20.29 - $25.00 (WA); $18.67 - $23.00 (NV); $17.45 - $21.50 (AZ, ID, MT) on an hourly basis, depending on experience
• Bonus: You`ll be eligible for an annual discretionary bonus up to $2000 of base salary
• Paid Time Off: You`ll accrue paid time off on a weekly basis based on hours worked up to 112 hours per year to start. Employees also receive 8 paid holidays and 1 paid family day off
• Comprehensive medical, dental, and vision benefits
• 401k plan and matches $1 for $1 up to 4% of earnings, matched & vested at every pay cycle
• Life insurance
• Short/long-term disability coverage
• Paid maternity/paternity leave
• Pet insurance