Customer Service Representative

Summary

Join OneTouch Direct, a leading provider of contact center solutions, as a Remote Customer Service Representative! In this role, you will handle inbound calls, assist customers with inquiries and order processing, resolve complaints, and maintain accurate records. You will work remotely, providing exceptional service from the comfort of your home. The position requires 1-2 years of customer service experience, excellent communication skills, and proficiency with computers. OneTouch Direct offers competitive pay, benefits, paid training, and opportunities for professional growth in a positive and welcoming work environment.

Requirements

• High school diploma or equivalent required
• 1-2 years of customer service experience, preferably in a remote setting
• Excellent verbal and written communication skills
• Strong problem-solving skills and the ability to think on your feet
• Proficient in using computers and navigating multiple software applications
• Ability to maintain customer confidentiality and data privacy
• Reliable internet connection and a quiet workspace free from distractions
• A laptop or desktop PC (cannot be an Apple product, Surface or Chromebook) with Windows 10
• Ability Hardwire (plug-in) to your internet source with an ethernet cable
• USB headset (not wireless) with a noise-canceling microphone
• Webcam (external or embedded)

Responsibilities

• Handle inbound calls and respond to customer inquiries promptly and professionally
• Assist customers with account inquiries, product information, and order processing
• Resolve customer complaints and issues effectively while maintaining a positive attitude
• Update customer records and maintain accurate documentation of all interactions
• Provide feedback on processes and suggest improvements to enhance customer satisfaction

Preferred Qualifications

Previous experience in the contact center industry is a plus

Benefits

• Hourly base salary + benefits!
• Paid training & development
• Health Care Plan (Medical, Dental & Vision)
• Opportunity for professional and personal growth
• Diverse, welcoming culture with Employee Resource Groups and positive upbeat work environment
• Full time . 40 hours per week schedule with overtime opportunities!