Premier Media is hiring a
Customer Service Representative

Summary

The job is a part-time remote Customer Service Representative position at SellerPlex. The role involves handling customer inquiries, order management, community engagement, content creation, and light design tasks. The company requires candidates with proven experience in customer service and community management, excellent communication skills, proficiency in using Shopify, Google email, and social media platforms, basic design skills, strong organizational skills, and the ability to multitask.

Requirements

• Proven experience in customer service and community management
• Excellent communication skills, both written and verbal
• Proficiency in using Shopify, Google email, and social media platforms (Facebook, Instagram)
• Basic design skills with experience using Canva or similar tools
• Strong organizational skills and attention to detail
• Ability to multitask and manage time effectively

Responsibilities

• Handle customer inquiries and issues via Shopify messenger, social media (Facebook, Instagram), and Google email
• Assist customers with order queries, address changes, and subscription access issues
• Resolve issues related to backorders
• Engage with new followers and respond to comments on social media
• Perform hashtag searches related to the product and make positive comments to increase brand visibility
• Create and manage content for social media, ensuring alignment with brand voice
• Monitor and manage customer feedback and reviews on various platforms
• Perform light design work using tools like Canva
• Manage and send messages to followers on social media
• Conduct community-building activities by interacting with potential customers on social media

Benefits

• Working completely remote
• Location independence
• Paid leave days
• Quarterly bonus
• Yearly salary increase policy (based on performance)
• Long-term position with the opportunity to grow in a stable and growing Agency
• Great opportunity to grow
• You’ll be joining a high-level and fast-paced team