Customer Service Representative

Summary

Join Incedo as a Customer Service Representative and provide exceptional customer service to clients in the banking and finance sector. This full-time, remote position requires handling inbound and outbound calls, addressing customer inquiries, resolving issues, and providing support in both English and French. The ideal candidate possesses excellent communication skills, understands banking and finance principles, and has a successful customer service track record. Proactive individuals comfortable working independently and as part of a team are needed to achieve customer satisfaction and sales targets. Maintaining professionalism and adhering to company policies are essential. This is a great opportunity to join a growing company and significantly impact customer experience.

Requirements

• Minimum of 5 years of experience in a customer service role
• Excellent communication skills in both English and French (written and verbal)
• Proven experience in the banking or finance domain
• Knowledge of sales principles and techniques
• Experience managing inbound and outbound calls
• Strong problem-solving and conflict resolution skills
• Ability to work independently and as part of a team
• Proficiency in using CRM systems and other customer service software
• High school diploma or equivalent required; Bachelor's degree preferred
• Must be able to pass a background check and drug screening

Responsibilities

• Handle inbound and outbound customer service calls in both English and French
• Provide accurate and timely information to customers regarding their accounts, products, and services
• Resolve customer complaints and issues efficiently and effectively
• Maintain a thorough understanding of banking and finance products and services
• Identify and escalate complex issues to the appropriate department or personnel
• Document all customer interactions accurately and completely in the CRM system
• Meet or exceed established performance metrics, including call handling time, customer satisfaction scores, and sales targets
• Proactively identify opportunities to improve customer service processes and procedures
• Collaborate with other team members to ensure a seamless customer experience
• Adhere to all company policies and procedures, including data privacy and security protocols

Benefits

• Competitive salary
• Health insurance
• Paid time off
• Opportunities for professional development
• The role is fully remote, allowing you to work from the comfort of your home