Customer Service Representative

Summary

Join us as a Customer Service Representative in Portugal (Remote) to help shape the brands of the future. In this role, you'll ensure performance goals are met across all operations and exceed client expectations with top-tier quality, efficiency, and customer journey improvements.

Requirements

• Possess a native level of Norwegian (written and oral) and are fluent in English (B2)
• Excel in communication, empathy, and teamwork
• Are available for rotating schedules
• Have a positive attitude and a passion for delivering excellent service
• Are analytical and proactive in problem-solving

Responsibilities

• Assist customers with tasks ranging from simple inquiries like finding opening hours to resolving complex complaints
• Deliver first-class customer service by addressing a variety of questions and challenges
• Strive to achieve key performance goals such as customer satisfaction and quality
• Provide accurate, valid, and complete information using the right tools and methods

Benefits

• Full-time, indefinite contracts (negotiable based on experience and client needs)
• Competitive salary and performance bonuses
• Remote work in Portugal
• Fully paid training on the company and the project
• Career development programs, specialized courses, and language classes
• Private health insurance
• Meal allowance