Customer Service Representative

Summary

Join Think Academy US, a rapidly growing Ed-Tech company, as a Remote Customer Service Representative! In this full-time, remote contractor role, you will provide exceptional customer service to parents and students. You will act as the primary point of contact, addressing inquiries and concerns via various channels. This position requires strong communication skills, fluency in Mandarin, and previous customer service experience. We offer competitive pay, performance-based commission, flexible remote work, and professional growth opportunities. Start contributing to a dynamic team and make a positive impact on the education of our students!

Requirements

• Previous customer service or customer facing related experience is highly desired
• Be a strong verbal and written communicator who is friendly, attentive, and skilled at understanding customer needs
• Be comfortable working in a remote, fast-paced, and dynamic environment
• Be quick and clear in communication, with a knack for timely responses
• Fluency in Mandarin (speaking, reading, and writing) is essential

Responsibilities

• Act as the go-to resource for parent-clients, ensuring their concerns are heard, understood, and addressed quickly
• Foster positive, long-lasting relationships with parents and students, delivering exceptional service that builds trust and satisfaction
• Address parent questions or concerns, ensuring that parent and student needs are met effectively and in a timely manner
• Serve as the primary contact for potential customers, answering questions and providing support and consultation via WeChat, email, and phone calls

Preferred Qualifications

Passion for learning and excitement to grow by tackling challenges head-on within a team

Benefits

• Flexible Remote Work: Work from anywhere that suits you best!
• Performance-Based Commission: Rewarding hard work with extra earnings
• Professional Growth: Sharpen your communication, strategic thinking, and problem-solving skills through hands-on, real-world experience
• Pay: $18-$20/hr