Customer Service Representative

Summary

Join Think Academy US as a Remote Customer Success Representative and provide exceptional customer experiences to parents and students. You will act as the primary point of contact, addressing concerns and questions via various channels. Build strong relationships, ensuring timely and effective support. This role requires strong communication skills, fluency in Mandarin, and previous customer service experience. The position offers flexible remote work, performance-based commission, and professional growth opportunities. Work hours are 8:30 am to 5:30 pm Pacific Time. The pay is $18-$20/hr.

Requirements

• Previous customer service or customer facing related experience is highly desired
• Passion for learning and excitement to grow by tackling challenges head-on within a team
• Strong verbal and written communicator who is friendly, attentive, and skilled at understanding customer needs
• Comfortable working in a remote, fast-paced, and dynamic environment
• Quick and clear in communication, with a knack for timely responses
• Fluency in Mandarin (speaking, reading, and writing) is essential

Responsibilities

• Act as the go-to resource for parent-clients, ensuring their concerns are heard, understood, and addressed quickly
• Foster positive, long-lasting relationships with parents and students, delivering exceptional service that builds trust and satisfaction
• Address parent questions or concerns, ensuring that parent and student needs are met effectively and in a timely manner
• Serve as the primary contact for potential customers, answering questions and providing support and consultation via WeChat, email, and phone calls

Benefits

• Flexible Remote Work : Work from anywhere that suits you best!
• Performance- B ased C ommission : Rewarding hard work with extra earnings
• Prof e ssiona l Gr o wth : Sharpen your communication, strategic thinking, and problem-solving skills through hands-on, real-world experience