Customer Service Representative

Summary

Join Think Academy US, a rapidly growing Ed-Tech company, as a Remote Customer Success Representative! In this full-time, remote contractor role, you will be the primary point of contact for parents and students, providing exceptional customer service and support. You will build strong relationships, address inquiries promptly, and contribute to a positive customer journey. Fluency in Mandarin is essential, and previous customer service experience is highly desired. This role offers flexible remote work, performance-based commission, and professional growth opportunities. The hourly pay rate is $18-$20.

Requirements

• Have previous customer service or customer facing related experience
• Be passionate about learning and excited to grow by tackling challenges head-on within a team
• Be a strong verbal and written communicator who is friendly, attentive, and skilled at understanding customer needs
• Be comfortable working in a remote, fast-paced, and dynamic environment
• Be quick and clear in communication, with a knack for timely responses
• Have fluency in Mandarin (speaking, reading, and writing)

Responsibilities

• Act as the go-to resource for parent-clients, ensuring their concerns are heard, understood, and addressed quickly
• Foster positive, long-lasting relationships with parents and students, delivering exceptional service that builds trust and satisfaction
• Address parent questions or concerns, ensuring that parent and student needs are met effectively and in a timely manner
• Serve as the primary contact for potential customers, answering questions and providing support and consultation via WeChat, email, and phone calls

Benefits

• Flexible Remote Work: Work from anywhere that suits you best!
• Performance-Based Commission: Rewarding hard work with extra earnings
• Professional Growth: Sharpen your communication, strategic thinking, and problem-solving skills through hands-on, real-world experience