Customer Service Representative

Summary

Join our team as a customer service representative and provide excellent customer care by answering inquiries, offering product information, and resolving customer issues efficiently. You will manage various communication channels, follow established procedures, and strive to exceed targets. This role requires previous customer support experience, excellent communication skills, and basic computer skills. We offer a remote work option, flexible hours, health insurance, a retirement plan, and opportunities for advancement.

Requirements

• Previous experience in customer support, client services, sales, or a related field
• Excellent communication skills over the phone and other communication platforms
• Basic computer skills and experience
• Ability to multitask
• Excellent time management and prioritization skills
• Ability to listen actively, relay information, and answer questions and/or concerns
• Customer-focused for positive customer experience and resolution

Responsibilities

• Provide excellent customer care and focus; assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
• Learn and follow all customer service procedures and policies
• Strive to meet and go above personal and team target goals
• Record, organize and file customer interactions and account changes
• Up-sell if needed
• Schedule call backs and appointments to resolve customer needs

Benefits

• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)