Customer Service Representative

Summary

Join Twelve Consulting Group as a Customer Service Representative and provide exceptional support to our customers. Respond promptly to customer inquiries via phone, email, or chat, ensuring high customer satisfaction. Process orders, handle returns, and manage customer accounts. Analyze customer feedback to improve service delivery and collaborate with teams to resolve issues. Maintain detailed customer interaction records and assist in training new staff. We are seeking a dedicated and enthusiastic individual with strong communication and analytical skills.

Requirements

• Proficiency in data entry and familiarity with office software applications is required
• Strong analytical skills with the ability to assess situations and provide effective solutions
• Excellent typing skills with attention to detail for accurate documentation

Responsibilities

• Respond promptly to customer inquiries via phone, email, or chat, ensuring a high level of customer satisfaction
• Provide accurate information regarding products and services, assisting customers with their needs
• Process orders, handle returns, and manage customer accounts using office software and data entry systems
• Analyze customer feedback and data to identify trends and improve service delivery
• Collaborate with sales and support teams to resolve issues and enhance the overall customer experience
• Maintain detailed records of customer interactions in our computerized system
• Assist in training new staff members on customer service protocols and best practices

Preferred Qualifications

• Previous experience in a customer service or call center environment is preferred
• Bilingual candidates are highly desirable to better serve our diverse clientele
• A background in sales or customer support can be beneficial for this role

Benefits

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance
• Work from home