Remote Customer Service Representative

Summary

Valatam is hiring a Customer Service Representative to provide timely and accurate support to clients' customers through various channels. The ideal candidate has at least 2 years of remote customer support experience, C1/C2 English and Spanish skills, a college degree, and the ability to work 40 hours per week in US time zones.

Requirements

• Only resumes in English will be considered
• Candidates must actively reside in Venezuela, Colombia, Argentina, Ecuador, Peru, or Nicaragua
• At least 2 years of experience in customer support, preferably remote
• Graduated (or soon to graduate) with a college degree
• Able to work 40 hours per week Monday-Friday 9 am-6 pm in US time zones
• Proficient with Microsoft programs and Google Suite
• Strong organizational skills and attention to detail
• Ability to work independently and manage multiple priorities effectively
• Exceptional communication and interpersonal skills
• Exceptional telephone manner & service-orientated email writing skills
• Ability to quickly learn how to use new tools and software
• A quiet home office with a desk and office chair
• Stable internet with at least 10 MBPS download & 2 MBPS upload speed
• A laptop/desktop with 8GB RAM, a 1.6GHz processor, and 50GB of free hard-drive space, a headset, and a smartphone
• Access to a backup place of work in case they suffer a power cut or internet failure, as well as a secondary backup internet option (mobile hotspot, Multibam, WiPod, etc.)

Responsibilities

• Respond to customer inquiries and provide assistance via live chat, email, and ticketing systems
• Resolve customer issues and concerns in a professional and timely manner

Benefits

• Most US federal holidays as paid time off
• 4 days paid time off (most of our clients provide even more PTO days)
• Monthly stipend for medical insurance (after an induction period)
• Birthday/Anniversary bonuses
• Gym/Wellness allowance
• Unlimited online fitness classes with our online personal training partner
• Invites to our annual Christmas parties and other in-person or online gatherings