Customer Service Representative

Summary

Join the WorkMotion Talent Marketplace and access a world of remote opportunities with international companies. As a Mid-Level Customer Service Representative, you will be the first point of contact for clients, handling inquiries and resolving issues across various communication channels. This role offers flexible, remote-first work arrangements and the chance to collaborate with global teams. The ideal candidate possesses 2-4 years of customer support experience, excellent communication skills, and proficiency with helpdesk systems. WorkMotion handles the complexities of international hiring, allowing you to focus on your work. The marketplace provides access to global career opportunities, flexible work arrangements, and a diverse, international culture.

Requirements

• 2–4 years of experience in customer support or service
• Fluent in English
• Excellent verbal and written communication skills
• Comfort using helpdesk systems (Zendesk, Freshdesk, or similar)
• Ability to multitask and prioritize inquiries
• Patience, empathy, and a customer-first mindset
• Readiness to work in a remote environment with flexible hours

Responsibilities

• Respond promptly to customer questions via email, chat, or phone
• Resolve technical, billing, or usage issues with empathy and efficiency
• Escalate complex cases to appropriate internal teams when necessary
• Document customer interactions and track common trends
• Offer product suggestions and improvements based on customer feedback
• Contribute to the creation of knowledge base articles and FAQs

Benefits

• Remote-First Work Environment
• Access to Global Career Opportunities
• Flexible Work Arrangements
• Diverse, International Culture
• Simplified Hiring and Onboarding