Customer Service Representative – French Market

Summary

Join our multicultural remote team in Greece as a Customer Service Representative supporting French-speaking users. This entry-level, full-time position offers a competitive salary of €1,100 gross/month plus a performance bonus. You will deliver professional and empathetic support, investigate and resolve account issues, monitor user reports, and identify trends. Full training is provided, and the role offers flexible remote work and clear career development paths. Contribute to a safer digital environment while enjoying a supportive team culture and growth opportunities. The position requires fluency in French and English and strong communication and problem-solving skills.

Requirements

• Fluency in French (C1/C2) and strong command of English (B2 or higher)
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Empathy and a user-centric mindset
• Basic familiarity with social media platforms (full training provided)

Responsibilities

• Deliver professional and empathetic support to French-speaking users
• Investigate and resolve account-related and content moderation issues
• Monitor user reports and uphold platform community guidelines
• Identify trends and escalate complex cases when appropriate
• Share user insights to support ongoing process improvements

Benefits

• Competitive base salary of €1,100 gross/month
• Performance bonus of up to €200/month
• Full training and onboarding provided
• Flexible remote work from anywhere in Greece
• Supportive and international team culture
• Clear career development paths and growth opportunities