Customer Service Trainer

Summary

Join Designed Conveyor Systems as a Customer Service Technical Trainer and deliver top-tier training to clients. You will develop training plans and manuals, coordinate vendor training, and maintain training records. Effective communication and collaboration with internal and external teams are crucial. This role requires experience with automated conveyor and PLC systems, high/low voltage electrical systems, and strong customer service skills. Travel up to 50% is expected. DCS offers a casual work environment, competitive salaries, flexible PTO, and opportunities for community involvement.

Requirements

• Have at least two years of experience working with fully automated conveyor and PLC control systems
• Have a working knowledge of high and low voltage electrical systems
• Be able to plan and manage training schedules with clear objectives and focus
• Be able to present information during training courses and successfully impart knowledge to the Maintenance and Operations teams that you are serving
• Be available to work on a Saturday or Sunday if required, to support customers, practicing exemplary punctuality
• Possess customer service skills and best practices, being willing to cooperate with others and effectively listen in order to serve your customers, vendors, and team
• Skillfully juggle competing priorities, adjusting effectively to schedules and job ambiguity

Responsibilities

• Interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals in order to design and develop clear training plans
• Coordinate vendor training during projects, collecting and organizing vendor documentation
• Communicate effectively, orally and written, with Maintenance and Operations teams to ensure that contract obligations are met
• Keep a training record of all customer trainings completed and manage feedback in order to identify gaps and improve the overall quality of training
• Sell and schedule remedial training as needed, determining charges for services requested and arranging for billing
• Capture Video of Maintenance Procedures as needed
• Travel up to 50% visiting Customer and Vendor locations to conduct and receive trainings

Benefits

• Competitive salaries
• Flexibility and autonomy
• Flexible PTO
• Opportunities to give back within the community