Remote Customer Solution Engineer

Summary

Join Zuora as a Zephr Presales Solution Consultant and play a key role in ensuring solution selection with prospective clients. As a diverse role, you will be both technically and commercially fluent, serving as a product expert and thought leader around product questions, technical integrations, success stories, and general industry knowledge for the sales team and clients.

Requirements

• 6+ years of proven experience in consulting, product, or client-facing roles at a SaaS organization
• 4+ years of experience working in the B2B tech space in a technical Presales role. Or demonstrably relevant experience if you want to move into your first Presales role
• Detailed understanding of and ability to explain the Zephr CDN, JS and API deployment options. Including CDN layering, reverse proxy configuration, CORS configuration and the implication of evolving browser technology to Zephr deployment options
• Have a broad understanding of the following: CMS, CDN, REST API, CDP, JS, HTML, JSON, React, GraphQL and understand the implications as it relates to a Zephr deployment

Responsibilities

• Serve as a product expert and thought leader around product questions, technical integrations, success stories, and general industry knowledge for the sales team and clients
• Use your in-depth Zephr product knowledge to provide technical expertise both internally and with prospects
• Partner closely with the sales team to provide strategic guidance in understanding the client's objectives and remove technical challenges
• Understand a client’s pains and use cases, bringing those use cases to life via custom demonstrations of the Zephr platform
• Provide product insights and ideas for enhancements to the product management team, based on client feedback
• Support the effective transition of new accounts to the post-sales team

Benefits

• Competitive compensation
• Corporate bonus program
• Performance rewards
• Company equity
• Retirement programs
• Medical, dental and vision insurance
• Generous, flexible time off
• Paid holidays
• Wellness days
• 6 months fully paid parental leave
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing