Authentic8 is hiring a
Customer Success Account Manager

Summary

The job is for a Client Success Manager at Authentic8, a cybersecurity company. The role involves managing customer contracts and ensuring their success with the product. The salary range is $70,000 - $85,000 plus commission & equity.

Requirements

• Experience working in a SaaS environment in the Client/Relationship management capacity
• Has an ability to understand clients needs and demonstrate resolutions
• Strong work ethic
• Practical experience in relationship and project management, intelligence, sales, marketing and customer service
• Strong written and verbal communication skills, take the initiative, develop creative solutions and drive opportunities for growth
• Comfortable working in a remote work environment as needed

Responsibilities

• Act as an intermediary between the customer’s requirements and Authentic8 functions
• Lead customer communications regarding: renewal, quoting, escalation, quarterly business review
• Work with deployment/support teams to ensure successful deployment, provisioning and usage
• Understand customer’s mission and objectives while working to ensure that product configuration, analyst competence, product functionality meet or exceed requirements
• With Authentic8 management and customer influencers, develop materials for and conduct regular business reviews
• Identify satisfaction issues, user opportunities, service enhancements, or other signals from the customer to support new business development and secure contract renewals
• Eager to contribute beyond your role and lead strategic initiatives to improve the customer experience with Authentic8
• Quarterback cross functional engagement to drive resolutions/successful outcomes on troubled account
• Help craft strategy for engagement model for different customer segments (SMB, MM, Enterprise)

Preferred Qualifications

• Experience in sales consulting
• Management of consulting services and multiple, billable client engagements

Benefits

• Medical, dental and vision
• Flexible PTO
• A 401k program
• Stock options