Beamery is hiring a
Customer Success Manager

Summary

Join Beamery as a Customer Experience Manager, responsible for managing enterprise customer relationships across the US or EMEA, ensuring customer satisfaction with Beamery products, and communicating the Beamery roadmap. The role involves handling escalated customer issues, developing success plans, and producing Talent Acquisition thought leadership content.

Requirements

• Proven customer success experience with enterprise customers with responsibility for upsell, expansion and renewal
• Experience with Talent Acquisition, Human Capital Management, Business Intelligence, or ERP applications is a definite bonus
• Demonstrable experience in a similar Customer Success role (Services, Consulting or Account Management) that includes issue resolution and escalation management
• Proven ability to collaborate and build strong relationships with customers especially at the Executive level
• Proven ability to engage across corporate functions (Sales, Managing Partners, Marketing, Customer Support, Professional Services, and Product Management)
• Excellent verbal, presentation and written communication skills, including the ability to chair meetings or host webinars
• Comfortable working with a global team and global customers, and adept at managing workloads across time zones

Responsibilities

• Handling overall responsibility for managing enterprise customer relationships across the US or EMEA for an assigned book of business
• Establishing a trusted advisor relationship that works to ensure the customer’s overall satisfaction with Beamery products and be proactive in helping them use Beamery better
• Acting as a liaison between product management and the customer with a focus on communicating the Beamery roadmap and how the roadmap will influence customer activities
• Developing success plans for customers that outline their critical success factors, metrics for success, potential issues, and provide recommendations
• Driving a positive Talent and Business ROI by helping users transform their Talent Acquisition operating models
• Working closely with Professional Services to identify new opportunities and facilitate transitions following initial or follow-on deployments
• Developing programs focused on enhancing the customer’s experience with Beamery
• Monitoring and facilitating the customer’s adoption of our solution features and functionality with providing Beamery with an understanding of their overall business needs as they relate to our products
• Leveraging customer relationships as needed for prospect references
• Prioritising and driving resolution on escalated customer issues
• Producing Talent Acquisition thought leadership content for our clients and in partnership with them
• Being the “voice of the customer” and acting as their internal advocate within Beamery

Benefits

• Unlimited Holidays (26 days minimum) + Bank/Federal Holidays
• First Friday of every month off
• Company closure between Christmas and the New Year
• Beamery Explore: Work from another country for up to 25 days each year
• Monthly focused Personal Development Day
• 6 months of full pay for primary caregivers (parental, surrogacy & adoption)
• 6 weeks of full pay for secondary caregivers (parental, surrogacy & adoption)
• Time off for prenatal appointments
• 401 (k) package
• 100% paid medical, dental and vision care option
• Stock options