Customer Success Architect

Summary

Join Pulumi's Customer Engineering team as a Customer Success Architect to help enterprise customers adopt and scale its cloud engineering platform. This customer-facing role involves driving successful onboarding, implementation, and long-term technical success for some of the world’s most advanced cloud teams. You will act as a trusted advisor, helping them design scalable infrastructure solutions using Pulumi, aligning with their business goals and cloud strategies. Lead technical engagements from initial implementation through adoption, providing hands-on guidance, architectural expertise, and proactive support. Collaborate with Account Executives, Product, and Engineering to deliver high-impact outcomes and improve the customer experience. This remote-first role is based in Germany to support European customers. Pulumi offers competitive compensation and benefits, including a base salary range of €118,000 to €167,000 plus a 30% variable component.

Requirements

• 8+ years of experience in cloud architecture, professional services, or enterprise software engineering, with a focus on delivering complex technical solutions in customer environments
• 5+ years in customer-facing roles guiding enterprise onboarding, implementation, and ongoing technical success
• Proven ability to lead technical discovery, define architectures, and drive adoption of cloud infrastructure solutions from proof-of-concept through scale
• Hands-on expertise with Infrastructure-as-Code tools such as Pulumi, Terraform, or AWS CDK, including authoring production-ready code
• Proficiency in at least one programming language (e.g., Python, TypeScript, Go, Java, C#, F#) and ability to create maintainable, reusable code in real-world cloud automation projects
• Strong understanding of cloud-native infrastructure (AWS, Azure, GCP), CI/CD pipelines, application modernization patterns, and open source technologies
• Experience collaborating across technical and business stakeholders to deliver measurable outcomes, including risk mitigation, architectural best practices, and customer success plans
• Proven ability to build and maintain strong professional relationships across technical and executive stakeholders, including developers, architects, and business leaders
• Experience working as part of a larger integrated account team that includes Sales, Architect, Solutions Engineering, Post-Sales and Leadership
• Experience delivering Executive-level QBRs, providing strategic updates on account health, revenue performance, ongoing initiatives and identifying risks across aligned accounts
• Written, verbal, and interpersonal communication skills, with the ability to tailor messaging to diverse audiences
• Thrives in fast-paced, ambiguous environments; able to define direction, adapt quickly, and drive initiatives to completion

Responsibilities

• Be accountable for success within a subset of named accounts through adoption, use case expansion, value realization, and (ultimately) revenue growth for Pulumi
• Learn and be responsible for deliverables and reference architectures spanning programming languages, infrastructure providers, and open-source and commercial cloud services
• Build deep relationships with practitioners and executives with our most valued customers
• Work alongside account executives to map accounts and drive deeper engagement horizontally across your customer segment
• Be a Subject Matter Expert in DevOps, cloud providers, dev best practices, and solutions architecture
• Provide timely, responsive, and collaborative engagement with your assigned accounts, coordinating with distributed teams to accomplish asynchronous objectives and tasks
• Partner closely with Pulumi leadership to build repeatable engagement and delivery models that delight our customers and expand resources under management as we expand the team and our capabilities
• Close the loop between customers, product, and engineering teams, championing the product to the customer and bringing their requirements to the roadmap
• Be challenged, solve new problems, teach about our technologies, and figure out new, better ways to delight our customers

Benefits

• Base Salary Hiring Range: €118,000 to €167,000
• This role will include a 30% variable along with base salary
• All full time employee offers at Pulumi include base salary, bonus/variable/commission, equity and benefits (details below)
• We offer comprehensive medical, dental, vision, and supplemental insurance at no cost to U.S. employees. Internationally, we comply with local healthcare requirements and provide regionally appropriate coverage
• Our unlimited PTO policy encourages balance and rest — and we require employees to take at least three weeks off annually, plus 13 U.S. holidays
• U.S. employees are eligible for a 401(k) plan with an employer match to support long-term financial wellness
• We provide 20 weeks of paid leave for birthing parents or primary caregivers, and 16 weeks for non-birthing parents or secondary caregivers
• Pulumi has been fully remote since 2020, with teammates across 20+ U.S. states and 12+ countries. We support flexible work with asynchronous collaboration and an annual “work from anywhere” stipend
• Every employee receives an annual learning and development budget to support growth, learning, and career goals
• We believe in acting like owners. All employees receive equity and are empowered to think big, move fast, and build the future of cloud together
• We offer a monthly wellness fund to support mental and physical well-being, and a quarterly happiness fund for team connection or personal use