EcoVadis is hiring a
Customer Success Associate

Summary

Join our team at EcoVadis as a Rated Customer Success Associate and contribute to developing our rated customer success program. You will be responsible for onboarding and account management of Corporate and Select customers, addressing their queries, and giving them an excellent EcoVadis experience.

Requirements

• More than 2 years onboarding or account management experience, ideally in a B2B environment
• Passionate about excellent customer service
• Organized, attentive to detail and a clear communicator
• Passion for sustainability
• Bachelor’s degree required
• Fluent in English - additional language would be a strong plus
• Experience with Salesforce or CRM software preferred
• Proactive attitude, including in suggesting ideas and improvements
• Comfortable working in a fast paced, high-growth environment, and able to adapt quickly to changes

Responsibilities

• Manage a portfolio of new and existing customers, ensuring that they maximize the value they receive from the EcoVadis solutions
• Actively contribute to maintaining a high satisfaction level towards EcoVadis services to maximize retention and revenue
• Engage with customers via phone, email, and video calls
• Coordinate proactively with other business units to carry out the relevant aspects of the subscription and assessment process
• Encourage customers to use all features available to them
• Collaborate with various business units such as Marketing and Product Management to develop the offering for existing subscribers
• Establish and maintain strong relationships with both proactive & reactive outreach to assigned accounts
• Develop trusted advisor relationships with key account stakeholders, and executives
• Assist customers in more effectively utilizing the EcoVadis platform to suit their specific business needs and handling internal/external requests
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Prepare reports on accounts/market status
• Work with assigned accounts to promote the EcoVadis solution to the market & beyond through case studies, events, specific initiatives, etc