Wunderkind is hiring a
Customer Success Associate

Summary

Join our accomplished team as a Customer Success Associate and help blaze the trail for future growth in digital marketing and client management.

Requirements

• 1+ years / previous experience [either internship or full time] in Marketing, Strategy, Client Services or other related field
• Previous academic/internship experience in retail, eCommerce, email marketing and/or website analytics (including Google Analytics) strongly preferred but not required
• Excellent verbal & written communication skills and EQ; you enjoy building relationships, overcoming push back, engaging in high touch client interaction and using data to persuade & tell compelling stories
• Attention to detail with the ability to project manage, set priorities and stay organised when managing multiple client relationships
• Entrepreneurial spirit with a healthy dose of humility

Responsibilities

• Own the relationship and ultimate success of a dedicated segment of Wunderkind's enterprise and mid-market customers, including initial on-boarding, strategy development, campaign execution and optimisation and retention
• Develop a trusted advisor relationship with customer key stakeholders to fully understand your customer's business strategy and measurements for success
• Continuously think outside the box to generate new campaign ideas, tailored to the unique needs of your clients
• Use your attention to detail to execute campaigns efficiently and flawlessly
• Serve as customer advocate internally while effectively collaborating with internal, cross-functional teams including product management, sales, engineering, and design

Benefits

• Generous PTO package
• National Holiday closures
• Summer Fridays
• Parental Leave