Customer Success Associate

Summary

Join a team of ambitious, supportive Dragons with diverse backgrounds but a shared passion to deliver on our mission to reduce the burden of disease — and enjoy the journey along the way. The Customer Success Associate will ensure an excellent customer experience for our customers through onboarding and engaging our customers through their lifecycle post deal close.

Requirements

• Project and/or client management experience
• Strong communication skills - written and presentation
• Intellectual curiosity and an analytical mindset
• A strong customer focus - ability to partner with customers and their business goals

Responsibilities

• Develop rapport with end users as go to person for support and questions and can clearly align on overall customer objectives
• Applies knowledge of KH solutions and is able to influence users on Komodo product and data story where required
• Train customers on functionality of products effectively by tying to customer’s use case and value story
• Able to address moderately complex customer questions and requests without escalations to CS manager
• Manages challenging situations with customers independently and with minimal guidance from CS manager
• Frequently identifies and successfully routes account growth opportunities to sales team
• Exercises judgment in escalation of issues and appropriately determines effective route of escalation with internal stakeholders on where and how to resolve customer issues

Benefits

• Medical, dental and vision coverage
• 401k Retirement Plan
• Prepaid legal assistance
• Paid time off for vacation, sickness, holiday, and bereavement
• 100% company-paid life insurance
• Long-term disability insurance