Customer Success Associate

Summary

Join Veeva Systems, a leading cloud-based solutions provider for the life sciences industry, as a Customer Success Associate in our RTSM group. You will provide excellent customer service, addressing internal and external customer inquiries and change requests via phone and email. This full-time position requires strong communication and organizational skills, along with experience in customer service and familiarity with Microsoft Office. The role involves collaborating with operations and business development teams to ensure customer satisfaction and continuous skill development. Veeva offers a flexible work environment and a comprehensive benefits package, including health insurance, paid time off, retirement programs, and more. The salary range is $45,000-$80,000, with potential for additional compensation.

Requirements

• 2+ years degree or equivalent experience
• 1+ year of experience in a customer service role
• Superior organizational and communication skills
• Working knowledge of Microsoft Office
• Comfortable adapting to new technology and working independently

Responsibilities

• Provide timely and accurate information in response to incoming customer support requests via phone or email
• Process customer support requests (inquires and change requests) according to established department policies and procedures
• Works closely with the operations team to resolve customer support requests
• Provide timely feedback to the operations team regarding service issues or customer concerns
• Partner with the operations and business development team to meet and exceed expectations for custom support
• Acquire new knowledge and enhance your skills

Preferred Qualifications

Google Docs/Gmail

Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program