CoinTracker is hiring a
Customer Success
CoinTracker
π΅ ~$65k-$97k
πRemote - Worldwide
Please let CoinTracker know you found this job on JobsCollider. Thanks! π
Summary
Join our team as a Customer Support/Success Specialist to drive CoinTracker brand loyalty through exceptional customer support and customer success, and have the opportunity to transition to a 100% customer success/client management role.
Requirements
- Impact: Demonstrated ability to drive business impact
- Mission alignment: Hungry and motivated about making progress towards our mission of Enabling everyone in the world to use crypto with peace of mind
- Trust: Say what you believe. Do what you say
- Communication: Able to clearly talk about the details and also zoom out to the bigger picture
- Able to identify problems and solutions, provide recommendations, and prioritize workload for the most significant impact
- Trend and identify high-volume issues to impact change
- Have a customer first mindset; advocate for the customer and serve as their voice across the organization
- Ability to communicate with C-level executives, high-net-worth individuals, and/or advanced crypto users and when doing so clearly & succinctly articulate challenges and resolutions while appropriately setting customer expectations with empathy
Responsibilities
- Resolve customer support tickets from consumer customers
- Manage relationships with premium support segment/Enterprise Customers
- Engage with customers across phone, video, email and other channels as required
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Please let CoinTracker know you found this job on JobsCollider. Thanks! π