Remote Customer Success

Summary

Join our team as a Customer Support/Success Specialist to drive CoinTracker brand loyalty through exceptional customer support and customer success, and have the opportunity to transition to a 100% customer success/client management role.

Requirements

• Impact: Demonstrated ability to drive business impact
• Mission alignment: Hungry and motivated about making progress towards our mission of Enabling everyone in the world to use crypto with peace of mind
• Trust: Say what you believe. Do what you say
• Communication: Able to clearly talk about the details and also zoom out to the bigger picture
• Able to identify problems and solutions, provide recommendations, and prioritize workload for the most significant impact
• Trend and identify high-volume issues to impact change
• Have a customer first mindset; advocate for the customer and serve as their voice across the organization
• Ability to communicate with C-level executives, high-net-worth individuals, and/or advanced crypto users and when doing so clearly & succinctly articulate challenges and resolutions while appropriately setting customer expectations with empathy

Responsibilities

• Resolve customer support tickets from consumer customers
• Manage relationships with premium support segment/Enterprise Customers
• Engage with customers across phone, video, email and other channels as required