Manager, Commercial Customer Success Owner

Summary

Join our team as a Manager of Customer Success to lead, scale, and inspire a team of accomplished Customer Success Engineers committed to providing long-term value to Procore's customers.

Requirements

• 3+ years of experience in a management or supervisory position for software Customer Success/Service Teams (i.e. Onboarding Specialists, Implementation Managers, Customer Success Managers, etc.)
• Understanding of basic SaaS and business metrics with the knowledge of how to modify strategic plans to deliver against targets; proven track record of delivering results for the business
• Customer support or implementation services experience on SaaS software platforms including onboarding, training, and client relationships
• Deep understanding of value drivers in recurring revenue business models with experience managing or working within revenue-focused teams at a SaaS company is preferred
• Empathy for customers and passion for revenue and growth
• Analytical and process-oriented mindset with a desire for continuous learning and improvement

Responsibilities

• Oversee a team of high-performing Customer Success Engineers
• Make data-driven recommendations to our customers on how they can optimize the value of Procore, based on customer analytics and industry best practices
• Manage KPIs, milestones, and long-term goals supportive of the overall company strategic objectives for revenue growth, gross and operating margins
• Collaborate cross-functionally with various partnering teams as well as broader leadership and executives
• Develop and implement strategies that create a learning environment, attract and retain top performers, reduce time to proficiency, and scale the team
• Support the development of leaders reporting to you by providing coaching and career development opportunities
• Create and foster a company-wide culture of Customer Success across the organization (Marketing, Product, Sales, Finance, Executive)
• Up to 25% travel to client sites, industry events, and other Procore offices

Benefits

• Base Pay Range $169,280 - $232,760 plus commission for an estimated on-target earnings of $211,600 - $290,950
• Equity Compensation