Remote Customer Success Engineer

Summary

Join Allergan Data Labs, a high-performing team transforming the Allergan Aesthetics beauty business at AbbVie. We're looking for a Customer Success Lead - CS Engineering to report to the Associate Director Customer Success and collaborate with key stakeholders.

Requirements

• Bachelor’s degree or equivalent experience
• 4+ years experience in Customer Success or technical role (technical support, product management, etc) with SaaS experience
• 3+ years experience providing customer facing training or demos
• Experience with systems like Salesforce, Zendesk and PlanHat (or other Customer Experience and CRM tools)
• API support experience is a plus
• Excellent written and verbal communication, presentation, and demo skills and ability to be the voice of the customer
• Proactive, with the ability to work independently and collaboratively with other Customer Success team members as well as cross-functional teams
• Excellent attention to detail, ability to prioritize, and work on multiple projects simultaneously, in a fast paced environment
• A positive attitude fostering collaboration

Responsibilities

• Provide technical and best practice guidance to customers ensuring they achieve the most value out of our solution
• Guide customers through onboarding and initial usage of the Allē platform
• Identify trends in customer requests and product performance and share those trends with internal Product, Engineering and Sales to drive continuous improvement to our products and customer experience
• Proactively identify risk and adoption blockers and proactively engage to train and enable customer through risk
• Conduct product demos for various personas across the customer base, including executive stakeholders
• Develop and collaborate on customer workshops
• Become a subject matter expert in our different Allergan Data Labs personas

Benefits

• Competitive salary
• Competitive annual bonus targets
• 401k with dollar for dollar match, up to 6% of eligible earnings (base, bonus). Plus additional company contribution
• RSU grants (Long Term Incentives) for approved roles
• Comprehensive medical, dental, vision and life insurance
• 17 paid holidays per year, including 3 floating holidays
• Annual Paid Time Off (PTO), with separate sick days
• 12 weeks paid Parental Leave
• Caregiver Leave
• Adoption and Surrogacy Assistance Plan
• Flexible workplace accommodations
• Attend AWS Re:Invent in person (Las Vegas) or virtually each year for approved roles
• Tuition reimbursement
• A MacBook Pro and accompanying hardware to do great work
• A modern productivity toolset to get work done: Slack, Miro, Loom, Lucid, Google Docs, Atlassian and more
• Generous discounts on SkinMedica skin care products