Remote Customer Success Engineer, Continuous Improvement Consultant

Summary

Join Amper as a Customer Success Engineer and grow your client management career in an innovative startup. As a key team member, you'll onboard customers, drive installations, and ensure customer retention by proactively engaging with them to increase satisfaction and product usage.

Requirements

• 1+ years of Manufacturing Engineering/Continuous Improvement Experience (preferably CNC and Injection Molding) OR 1+ years experience in a Customer Success or customer facing role (preferably at a software or technology company)
• Exceptional communication skills (oral and written) to educate customer on best practices
• Lean Manufacturing/Six Sigma is a plus
• Strong time management & organizational skills
• Ability to engage with multiple stakeholders to understand business goals and where Amper can help
• Ability to learn new technical products and become an expert in the manufacturing industry
• Experience working with a CRM or other relevant management software
• Ability to proactively identify and escalate risks within an account
• Ability to analyze (especially root cause analysis) and consult on customer data
• Ability to navigate with limited resources
• Experience using online meeting platforms Zoom, Google Meets and Microsoft Teams

Responsibilities

• Onboard, train new customers, and guide them through their Amper journey
• Drive installations and connectivity during customer onboarding
• Ensure customer retention by proactively engaging with customers to increase satisfaction and product usage for assigned accounts
• Develop strong relationship with customers by understanding their business objectives and identifying opportunities for Amper to help
• Serve as an manufacturing expert within the Amper system and provide product trainings and consultations
• Relay intelligent product feedback from customers to our Product team
• Host weekly/monthly check-in meetings as well as Executive/Quarterly reviews
• Work cross-functionally with internal teams to triage customer questions

Benefits

• Unlimited PTO, 2-week minimum
• 401(k) plan
• Health insurance (medical, vision, and dental)
• Flexible work schedule