Quantum Metric is hiring a
Customer Success Engineer

Summary

Join Quantum Metric as a Customer Success Engineer in a remote-first, diverse, and inclusive company. Support clients, manage technical details of their implementation, onboarding, adoption, and growth. Develop custom JavaScript functions and configure the platform to satisfy client requirements.

Requirements

• Past experience developing, implementing, or managing digital solutions
• Experience in Professional Services, Customer Success, Sales Engineering, Solutions Consulting, or other client-facing roles is preferred
• Experience with web technologies, analytics, front-end development, and best practices for UX/UI
• Development experience with HTML, CSS, and JavaScript. Experience with React, Angular, Vue, or native mobile is a plus
• Must exhibit proficiency in JavaScript development
• Hands-on experience with digital analytics solutions such as Adobe Analytics, Adobe Target, Google Analytics, Optimizely, or Tealeaf
• Expert knowledge of browser developer tools to test scripts & diagnose issues
• Familiarity with the page load lifecycle & techniques for performance optimization
• Strong project & time management skills. Must be able to multi-task while simultaneously juggling the needs of multiple clients
• Able to adapt quickly to changing priorities and capable of operating in an ambiguous environment
• Excellent verbal and written communication skills with exemplary presentation skills
• Socially capable and be able to connect with a diverse audience: senior leaders, middle managers, and individual contributors, both technical and non-technical

Responsibilities

• Adapt quickly to changing priorities and capable of operating in an ever-changing work environment
• Architect: Equip stakeholders with the capabilities to effectively execute their digital strategy. Understand your client’s objectives, define their implementation plan, and configure the Quantum Metric platform to satisfy their requirements
• Engineer: Develop custom JavaScript functions to capture data analytics and satisfy complex use cases. Configure alerts, dashboards, and reports to give clients real-time visibility to the performance of their digital platforms

Benefits

• 10% travel
• Compensation: $90,000 - $120,000 base and 12% bonus eligible
• Group benefits: Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company), Employee Assistance Programs (EAP), Telehealth options, Voluntary Life & AD&D, STD, LTD, Healthy Rewards – Discount Programs, Calm App access, 401k and Options / Equity, 13 company holidays, Unlimited Paid Time Off, Sick leave, Parental/Adoption Leave
• In addition to our more traditional benefits, we also offer great perks, a flexible work environment, and numerous resources for professional development and team building