Remote Customer Success Engineer

Summary

Join our team as a Customer Success Engineer and drive revenue-generating growth and retention initiatives, while ensuring customers derive value from Apiiro. As a tech-savvy individual passionate about customer relationships, you will be instrumental in driving business outcomes and improving the product through actionable insights and feature ideas.

Requirements

• At least three years of experience in the security field as a Customer Success Engineer
• Strong problem solver with the ability to come up with creative and innovative solutions to problems you have not encountered before
• Experienced with docker / kubernetes, cloud-native application, and IaC technologies as well as in DevOps, CI/CD technologies, tools, and environments
• Relevant experience in the application security domain; SAST/SCA vulnerability prioritization, threat models, security code review, etc
• Passionate about working in a fast-paced, dynamic startup environment and enjoy collaborating with others and being part of a strong team
• Solid oral, written, presentation, collaboration, and interpersonal communication skills make you the right person for this job
• Focused on customer loyalty and building long-term strategic relationships and champions at all levels

Responsibilities

• Proactively engage each account to identify risks, uncover opportunities, and ensure every customer is deriving value from Apiiro
• Function as the customer advocate and provide internal feedback on how we can better serve our customers, translating customer usage and feedback into actionable insights and feature ideas
• Manage post-sales activity for customers through strong relationship-building, product knowledge, planning and execution
• Ensure that a plan is in place with each customer for deployment, onboarding and expanded use of the Apiiro platform
• Maintain a deep technical understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs
• Increase customer retention by conducting regular check-in calls for tactical items, driving issues to closure and closely communicating with Apiiro product management and engineering teams
• Simultaneously work with multiple customers who are at different points in the account lifecycle
• Identify opportunities to develop new technical content and training materials to ensure successful customer onboarding and product understanding

Preferred Qualifications

Preferably, you have a B.Sc. in Computer Science, Software Engineering, MIS, or equivalent work experience