Apiiro is hiring a
Customer Success Engineer

Summary

The job is for a Customer Success Engineer at a security-focused startup. The role involves driving revenue growth, managing post-sales activities, and ensuring customer satisfaction by providing technical support and feedback to improve the product.

Requirements

• At least three years of experience in the security field as a Customer Success Engineer
• Experienced with docker / kubernetes, cloud-native application, and IaC technologies as well as in DevOps, CI/CD technologies, tools, and environments
• Relevant experience in the application security domain; SAST/SCA vulnerability prioritization, threat models, security code review, etc

Responsibilities

• Drive revenue-generating growth and retention initiatives
• Proactively engage each account to identify risks, uncover opportunities, and ensure customer value from Apiiro
• Function as the customer advocate and provide internal feedback on how to better serve customers
• Manage post-sales activity for customers through strong relationship-building, product knowledge, planning and execution
• Ensure a plan is in place with each customer for deployment, onboarding, and expanded use of the Apiiro platform
• Maintain a deep technical understanding of the product and speak with customers about relevant features/functionality
• Increase customer retention by conducting regular check-in calls for tactical items, driving issues to closure, and closely communicating with Apiiro product management and engineering teams
• Simultaneously work with multiple customers who are at different points in the account lifecycle
• Identify opportunities to develop new technical content and training materials to ensure successful customer onboarding and product understanding

Preferred Qualifications

Preferably, you have a B.Sc. in Computer Science, Software Engineering, MIS, or equivalent work experience