Customer Success Engineer

Summary

Join Tines, a leading workflow automation platform, as a Customer Success Engineer! This remote role, based in EST, requires you to be a technical leader, guiding customers on utilizing Tines for workflow automation. You will collaborate with customers during onboarding, expand their use cases, and partner with Customer Success Managers to ensure client success. The position involves working with various teams (Product, Design, Engineering, Sales, and Marketing) to shape the product roadmap. You will design and develop automation stories, educate customers, and communicate customer needs. This role is ideal for someone passionate about helping customers automate tasks without coding, with 3+ years of experience in a client-facing technical role.

Requirements

• 3+ years of experience in a technical, client-facing role (such as Consulting, Sales Engineering, Solutions Engineering OR Customer Success Engineering)
• Proven track record of supporting customers from a technical perspective and helping them to be successful in their on-boarding/or implementation of software tools
• A passion for becoming an expert in a software solution like Tines
• Curiosity to learn new technologies from both a Tines and customer perspective
• Experience reading API docs and using an API to connect tools
• A degree in computer science and/or experience with programming or scripting languages
• Passionate about supporting customers and helping them automate their repetitive and manual workflows
• Comfortable in a fast-paced environment

Responsibilities

• Design and Develop Automation Stories in Tines connecting tools together using their APIs
• Work closely with customers while they onboard, grow, and expand their usage of the platform
• Educate customers on how to get started, refine, and expand their automation use cases
• Partner with a Customer Success Manager to review the health of a customer and develop success plans for your accounts
• Communicate customer needs across the organization to ensure that Tines builds the correct roadmap to meet customer needs
• Knowledgeable about how to position Tines against other platforms and the common technical challenges of alert overload, disparate tools, and manual processes
• Recognize problems with documentation, enablement material, and other resources customers use to learn about Tines
• Support Professional Services engagements to increase rapid adoption among our customers
• Willing to step in where needed and support multiple teams across the organization: Design, Engineering, Marketing, Sales, etc

Preferred Qualifications

Experience in enterprise security tools is a bonus, but not required

Benefits

• Target Annual Earnings (salary + commission): $120K-135K
• Remote work