Customer Success Manager

Summary

Join our team as a Customer Success Manager in the AMERICAS region, supporting Mid-Market and Enterprise clients, driving product adoption, customer satisfaction, and long-term success with our ASO, ASA, and mobile growth solutions.

Responsibilities

• Enhance Product Adoption
• Engage proactively with clients to ensure they are fully leveraging AppTweak’s platform, optimizing their ASO and ASA efforts to meet strategic goals
• Identify areas for increased adoption and work with internal resources to drive ongoing client engagement
• Be the ASO/ASA Expert
• Act as a knowledgeable resource for clients and internal stakeholders on AppTweak’s platform, ASO, ASA, and app store marketing
• Stay updated on trends and best practices across the iOS and Google Play ecosystems
• Improve Customer Experience
• Manage and optimize processes for onboarding, training, and ongoing client support to ensure a seamless customer experience
• Serve as a point of contact for all technical and strategic inquiries, providing effective solutions and collaborating with the Product team as needed
• Support Retention and Growth
• Collaborate with Account Managers to secure renewals and identify upsell opportunities, helping clients see the full potential of AppTweak’s solutions
• Participate in cross-functional initiatives with Product Marketing to craft use cases, product positioning, and materials for client engagement
• Provide Strategic Insights
• Analyze and interpret data to make recommendations that will directly impact clients’ app performance and business objectives
• Deliver tailored insights and recommendations on ASO, ASA, and mobile growth strategies, establishing AppTweak as a trusted advisor
• Feedback and Product Development
• Communicate client feedback to the Product team to drive ongoing improvements and feature development
• Act as a customer advocate in product discussions, ensuring our solutions evolve to meet client needs