Remote Customer Success Manager

Summary

Join CoinsPaid, a remote-first company with international hubs, as an experienced customer success manager to help businesses gear up for the new era of digital assets.

Requirements

• Has 3+ years of Fintech, Crypto, iGaming or other online business account management experience within a B2B setting
• Is service first driven, self-motivated and has the ability to work independently
• Believes listening, empathy and serving clients with a smile while also driving commercial results is essential for success
• Thrives in a fast-paced start-up environment with focus on speed and problem solving
• Works and manages time in a highly structured and efficient manner
• Has excellent English written and verbal communication skills
• Has strong negotiations skills and always looks for mutually beneficial solutions
• Is passionate about crypto and the latest payment solutions available on the market
• Has high energy, a positive attitude and believes team-work is crucial to success
• Has outstanding problem-solving skills
• Has strong organisation skills, reporting skills and attention to detail
• Has experience with using Salesforce, Jira, Confluence and Tableau
• Proficiency in English and Russian, written and verbal

Responsibilities

• Ensure client volume and revenue targets are met or exceeded through outstanding client service, proactively identifying growth opportunities and an “always-available” mindset
• Maintain, optimise and negotiate contractual agreements and terms
• Forecasting, monitoring, achieving and reporting on client based targets
• Create and nourish strong relationships internally with other teams and stakeholders
• Organise client meetings virtually and face to face to maintain strong and mutually beneficial relationships
• Promote and share the product’s benefit and value
• Keep records updated in CRM, Email, Confluence and other internal softwares
• Occasional travel to industry expos, conferences and attending relevant networking events