Remote Customer Success Manager

Summary

Join a dynamic and fast-paced organization where you can contribute to building a fun, people-centric culture and brand. Manage customer relationships, develop success plans, and drive adoption for Litmos' mid-market and enterprise customers.

Requirements

• 5+ years experience in a customer success or account management role with a Saas organisation
• Strong communication skills and technical aptitude
• Familiarity with Salesforce, Gainsight and other Software-as-a-Service
• Team player with a passion for customer success and loves what we do here at Litmos
• Proactive, self-starter who can work in a fast-paced environment

Responsibilities

• Manage the activity of Litmos’ mid-market and enterprise customers by building strong relationships through customer accounts, and strategic planning and execution
• Develop and maintain a deep understanding of the product and identify the most relevant functionality for the specific needs of customers, both present and future roadmap
• Develop joint success plans with customers and drive adoption and increase high-value use cases
• Increase customer retention by conducting regular check-in calls to manage tactical issues, and perform strategic business reviews for alignment of objectives, outcomes and roadmaps
• Identify churn risk and work actively to eliminate that risk
• Partner with Sales and Professional Services to develop a plan for making Litmos a vital partner to customers
• Work with Product and Engineering onto identify bugs and product improvement opportunities
• Be an internal advocate for the customer and provide feedback on how Litmos can better serve our enterprise customers