Customer Success Manager

Summary

Join our team as a Customer Success Manager and drive customer adoption and retention in the LATAM market. You will partner with customers to understand their business objectives, educate them on new products and features, and provide exceptional service. As a trusted advisor, you will advocate for our customers' requirements to internal teams and contribute to SafetyCulture's growth.

Requirements

• 2+ years experience working in a customer facing role
• A background in leveraging data through a variety of tools to inform and execute strategies that encourage product adoption
• Persuasion and presentation skills, with the ability to communicate up and down an organisation
• Passionate about building lasting relationships with customers and colleagues
• Ability to actively listen, understand customer pain points and take action
• Full business proficiency in English, Spanish and Portuguese language ideally

Responsibilities

• Partner with customers to understand business objectives
• Deliver ROI throughout the entire customer lifecycle
• Advocate for our customer's requirements to internal teams
• Educate customers on new products, features and best practices
• Provide a level of service that inspires our customers to champion SafetyCulture

Benefits

• Equity with high growth potential and a competitive salary
• 401k
• Generous Medical Insurance plans
• Wellbeing initiatives such as subsidized fitness programs, EAP services
• Paid Parental Leave