Remote Customer Success Manager

Summary

The job description is for a Customer Success Manager position at Bloomreach, a leading commerce experience cloud provider. The role involves building long-term relationships with clients and ensuring the cooperation benefits both parties. The candidate should have 3-5 years of work experience in B2B SaaS, ideally in online retail/e-commerce analytics or similar roles.

Requirements

3-5 years of work experience

Responsibilities

• Build long-term relationship with your clients
• Act as a trusted advisor & industry expert able to challenge the status quo

Preferred Qualifications

Ideally 2+ years in B2B SaaS in online retail/e-commerce analytics, marketing

Benefits

• Starting salary of €2,700 per month
• Restricted stock units and other benefits
• Flexible working hours
• Remote-first work environment with several Bloomreach Hubs available across three continents
• Company events to experience the global spirit of the company and get excited about what's ahead
• Employees can take 5 paid days off to volunteer
• Personal development workshops on various topics run by experts from inside the company
• Resident communication coach available to help navigate work-related communications & decision-making challenges
• Managers are strongly encouraged to participate in the Leader Development Program
• Bloomreachers utilize the $1,500 professional education budget on an annual basis
• The Employee Assistance Program -- with counselors -- is available for non-work-related challenges
• Subscription to Calm - sleep and meditation app
• DisConnect' days where Bloomreachers globally enjoy one additional day off each quarter
• Sports, yoga, and meditation opportunities for employees
• Extended parental leave up to 26 calendar weeks for Primary Caregivers
• Restricted Stock Units or Stock Options depending on a team member’s role, seniority, and location
• Employee referral bonus of up to $3,000 paid out immediately after the new hire starts
• Reward & celebrate work anniversaries -- Bloomversaries!