Senior Customer Success Manager

Summary

Join our team as a Customer Success Manager and drive adoption, value, and growth of our products and services within key enterprise customers. This trusted advisor role will strengthen relationships by aligning to customer business goals, improving workflows, increasing product utilization, and in general increasing the value of Henry Schein One products and services.

Requirements

• Typically 5 to 7 or more years of increasing responsibility in terms of any applicable professional experience
• Typically a Bachelor's Degree or global equivalent in related discipline
• Deep understanding of the business of dentistry as it relates to Dental Service Organizations industry with its respective opportunities, benefits, and challenges
• Excellent understanding of industry practices and of a successful customer success business model and products
• Strong proficiency with tools, systems, and procedures
• Strong planning/organizational skills and techniques
• Strong decision making, analysis and problem-solving skills with ability to multi-task
• Excellent verbal and written communication skills
• Strong presentation and public speaking skills
• Strong interpersonal and conflict resolution skills and ability to deliver difficult messages
• Good negotiating skills
• Project management and consultative skills

Responsibilities

• Establish customer relationships with C-level leaders to ensure the customers’ and Henry Schein One mutual success
• Take the lead for assigned named accounts in all aspects: Anticipating customer needs and proactively addressing them throughout the customer relationship
• Responsible for the customer’s overall business health in relationship to Henry Schein One
• Continual customer consultation by successfully leveraging provided tools, resources, products and make strategic recommendation to help customer be successful
• Perform a strategic discovery with customers, to uncover their business objectives, articulate the Henry Schein One value proposition around achieving those objectives, and then build a plan to achieve those outcomes
• Facilitate business review meetings, onsite visits, business discoveries, and customer interactions with internal teams & resources
• Build partnerships at all levels internally and externally
• Predict and forecast risk, renewal, and expansion of the Henry Schein One product footprint
• Collaborate with Sales team and Services team to ensure effective execution of customers’ and Henry Schein One strategies
• Resolve complex issues in effective ways
• Meet and exceed quarterly targets or other targets defined by the business
• Other special projects and duties

Benefits

• Medical, Dental and Vision Coverage
• 401K Plan with Company Match
• Paid Time Off (PTO)
• Paid Parental Leave
• Short Term Disability
• Work Life Assistance Program
• Health Savings and Flexible Spending Accounts
• Education Benefits
• Worldwide Scholarship Program
• Volunteer Opportunities