Remote Customer Success Manager

Summary

Join a fast-growing technology startup as our Customer Success Manager, helping to build out a critical function for the company. You will assist customers with all aspects of our software, become a product expert, and collaborate with a tight-knit team.

Responsibilities

• Assist customers with all aspects of our software through phone, email, and Zoom screen-sharing sessions
• Become a BuildOps product expert and help both customers and co-workers succeed by identifying creative solutions to unique workflow requirements
• Utilize support tools such as Monday.com, JIRA Service Desk, UserGuiding, and OpenPhone to efficiently handle customer cases and track personal performance
• Collaborate as part of a tight-knit team, working together to provide superior technical support while maintaining a positive environment
• Troubleshoot and submit bugs to our developers acting as the primary driver from bug ticket creation through resolution
• Champion customer needs internally by providing feedback and escalating requirements, ensuring that they receive the attention they deserve
• Travel on-site to our customers' office locations in order to assist with their initial BuildOps implementations