Remote Customer Success Manager

Summary

The job is for a Customer Success Manager at Clipboard Health, a fast-growing tech startup in the healthcare talent marketplace. The role involves managing relationships with facility partners and ensuring their continued success by resolving issues, building trust, and educating them on the product's value proposition.

Requirements

• Relationship management experience not required but strongly preferred
• Excellent verbal and written communication skills
• Willingness to try / lack of fear
• Bachelor's Degree

Responsibilities

• Own a book of business, routinely speaking with assigned accounts, solving issues as they arise, and helping customers stay current on invoices
• Establish credibility and trust with providers and healthcare executives by demonstrating strong business acumen and understanding of clinical workflows in order to build meaningful relationships
• Clearly articulate the value proposition of our products to clinical and non-clinical stakeholders and educate on the products’ workflows
• Capture feedback from prospects on their needs, wants, and pains, and share that feedback with product teams to develop our offering
• Work cross functionally with different teams internally to execute excellently on various trials and initiatives we perform with existing customers

Benefits

• Competitive pay
• Unlimited PTO
• Fully Remote