Deel is hiring a
Customer Success Manager

Summary

The job is for a Customer Success Manager at Deel, a global hiring platform. The role involves managing high volume small spend accounts, identifying risks, building relationships with clients, providing product feedback, and ensuring a high-quality customer experience. The ideal candidate has 2+ years of experience, is quantitatively inclined, a relationship builder, and enjoys fast-paced environments.

Requirements

• 2+ years of experience
• A past history of elite performance
• Prefer previous CS experience, but ok with folks who have been in advisory roles such as consulting. Need to have previous experience advising customers
• A strong desire to be in the technology space
• A relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them
• Quantitatively inclined and data savvy, you may not be a SQL expert, but you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations
• A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility
• Have a solid track record of achievement - e.g., had success in a top-tier company, delivered quantifiable business impact, quickly assumed responsibilities, or won competitive awards
• Have a strong analytical foundation with the ability to manipulate and synthesize data
• Are curious by nature and interested in making an impact

Responsibilities

• The Customer Success Manager will be responsible for a high volume of small spend accounts in either our SMB/MM or ENT segments
• Identify and flag risks that will lead to customer churn
• Build relationships with clients by identifying pain points, providing solutions, and recognizing opportunities for growth and revenue generation
• Be the voice of the customer by collecting product and operational feedback and sharing it with relevant internal stakeholders
• Provide a high-quality experience to our customers on a day-to-day basis
• Coordinate with internal stakeholders to ensure timely response and completion of customer requests
• Drive adoption of platform features that will lead to a better customer experience and better retention

Benefits

• Provided computer equipment tailored to your role
• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including WeWork access where available