Stavvy is hiring a
Senior Customer Success Manager

Summary

Join Stavvy as a Senior Customer Success Manager, assisting in change management to promote digital transformation within the mortgage servicing industry. Responsibilities include facilitating onboarding & implementation, identifying growth opportunities, account planning, process optimization, maintaining accurate customer records, and hosting executive business reviews.

Requirements

• 5+ consecutive years in a customer success role, with at least two of those years at the same company, managing an enterprise-level book of business
• Background in Fintech or Mortgage Lending in Origination is required

Responsibilities

• Facilitate Change Management & Drive Adoption
• Manage a high touch onboarding & implementation process
• Identify Growth Opportunities & Risk Mitigation
• Account Plan Success Strategy
• Process Optimization and Mentoring
• Maintaining accurate internal customer records
• Plan & Host Executive Business Reviews
• Renewals

Preferred Qualifications

Experience with Hubspot, Confluence, and Smartsheets is preferred

Benefits

• Fully Covered Medical Insurance
• Dental and Vision Insurance
• Equity
• Unlimited PTO
• Paid Time Off (12 Holidays & 12 Recharge days)
• 401K
• Office centrally located in Boston’s financial district
• Paid Parental, Medical & Military Leave
• Competitive salary and generous stock options