Deputy is hiring a
Customer Success Manager

Summary

The job is for a Customer Success Manager, SMB at Deputy, a global SaaS workforce management company. The role involves managing the success of small business customers and driving product adoption. The position offers ownership in the company via share options, a 401k plan, comprehensive health benefits, commuter reimbursement program, flexible remote-first work policy, and company-wide development and coaching.

Requirements

• 2+ years with relevant customer-facing experience in a B2B customer success or a relationship management role
• Bachelor's degree or relevant work experience
• Experience managing and driving success at scale for a large portfolio of customers
• Passionate about being the voice of the customer internally, and comfortable with working cross-functionally to drive customer outcomes
• An ability to understand client objectives and think strategically/creatively on ways to achieve them
• Comfortable with testing new approaches to drive customer engagement and success throughout the customer lifecycle
• Excellent written and verbal communication skills across all levels in a business, in particular a strong telephone presence and web presentation skills are all essential
• Strong technical aptitude, excellent computer skills, and passion for technology
• Previous use of Salesforce or similar CRM system

Benefits

• Ownership in the company via Share Options
• Company match 401k plan
• Comprehensive health benefits
• Commuter reimbursement program
• Flexible remote-first work policy
• Company wide development and coaching