Givebutter is hiring a
Customer Success Manager

Summary

The job is for a Customer Success Manager at Givebutter, responsible for supporting the fundraising efforts of high-value nonprofit customers. The role involves managing customer relationships, delivering product education, becoming a subject matter expert in the Givebutter platform, and achieving individual and team goals. Experience in nonprofit development, sales, or post-sales roles is required, along with excellent communication skills and experience working with CRM tools.

Requirements

• 2-5 years of experience working for a nonprofit organization in fundraising or development; this is essential for understanding our customers
• 2-5 years of experience in a sales or post-sales role as a Customer Success Manager, Account Manager, Account Executive, or similar
• Proven track record of hitting and exceeding individual KPIs
• Experience working with nonprofit CRMs and online fundraising tools
• Excellent written and verbal communication skills
• High EQ. You can read between the lines and get to the heart of what a customer is saying
• Experience working with a CRM tool, preferably Hubspot

Responsibilities

• Serve as a lead point of contact for customer accounts, developing trusted advisor relationships with key accounts and stakeholders
• Deliver high-value training and product education to help customers find and unlock new valuable facets of the Givebutter platform over time
• Become a subject expert in the Givebutter platform and leverage fundraising expertise to assist with fundraising strategy via email, video chat, and phone calls
• Execute at a high level to achieve individual and team goals around activation, account success, and product adoption
• Solicit and analyze customer feedback to share with Product, Design, & Engineering
• Identify opportunities for customer referrals, testimonials, and campaign examples to showcase our best users
• Assist with the creation and maintenance of educational materials for all of Givebutter’s users

Benefits

$72,000 - $120,000 a year (commission based role, base salary is set at $72,000 with commission of up to $48,000. Note that commission is uncapped)