Revinate is hiring a
Customer Success Manager

Summary

Join Revinate as a Customer Success Manager for North America and lead post-sales efforts in building processes and procedures to deliver value to customers. The ideal candidate has a proven record of success in a SaaS technology company, driving customer adoption, revenue retention, and growth in assigned accounts.

Requirements

• Strong knowledge of account management, including presentation skills, and short/mid/long term opportunity management is essential
• Strong technical knowledge, and negotiation skills
• Experience in sales methodologies used to prospect within the account, consult with the client on business issues, create and present proposals, negotiate terms, and close sales/renewals
• Must be a self-starter; little supervision is required
• Candidates must be able to demonstrate skills to negotiate issues with peers, partners, and customers using a Win/Win philosophy
• 2+ years of experience in account management, consultative sales, and /or business consulting, preferably within a SaaS model. Hospitality experience is a plus

Responsibilities

• Superuser of all Revinate products, know it all inside out
• Provide coaching and education to improve adoption of the Revinate products by every customer
• Conduct regular customer reviews/virtual workshops to identify areas of strength and areas for improvement
• Deliver best practices to customers to help improve their overall Customer Success and the value that Revinate brings
• Building relationships beyond the day­ to ­day customer contact to ensure engagement across the organization
• Transparently report and track customers through the loyalty touch­point process
• Bring intelligent product feedback and recommendations from customers back to the Revinate Product team
• Renewals – manage renewals with existing customers, coordinating closely with Sales
• Upsells – educate customers on new Revinate products and identify upsell opportunities, again coordinating closely with Sales

Benefits

• Health insurance-employee premium paid 100% by Revinate
• Dental insurance-employee and dependents’ premium paid 100% by Revinate
• Vision insurance-employee and dependents’ premium paid 100% by Revinate
• 401(k) with employer match
• Short & Long Term Disability insurance
• Life insurance
• Paid time off
• Monthly work from home stipend
• Telehealth access
• Employee Assistance Program (EAP)